We deliver products to addresses within the UK and the Isle of Man with the exception of Jersey and Guernsey.
Please note that deliveries to the following postcodes will only be offered a “Nominated Day” delivery for product deliveries (of which the first available date will be 5 days from the date of order): AB26, AB30-AB56, BT, DD9-DD10, FK8, FK17-FK21, HS, IV1-IV56, KA27-KA28, KW1-KW15, PA20 -PA78, PH3-PH50, PO30-PO36, TD15, TR21-TR25 and ZE. This will be charged at the same rate as standard delivery. Please contact us for more details.
We do not offer delivery on Sunday or bank holidays, and we may have a reduced delivery schedule at various times of the year, e.g. Christmas.
We offer 3 types of delivery service for products:
- Standard delivery (3-4 working days): GBP 8
- Nominated Day: GBP 10
- Saturday: GBP 20
You will be advised of the charges applicable to your choice of delivery during the check-out process and before you submit your order.
We normally deliver products between 8am and 6pm Monday to Saturday, unless by prior arrangement.
For orders placed on a Friday after 2pm, using the “Standard delivery” service will not be delivered until the following Tuesday, or the following Wednesday if the Monday is a bank holiday.
HOW CAN I TRACK MY ORDER?
By providing us with your mobile number during the checkout process, you will receive a SMS the evening before delivery from our delivery partner confirming when your product delivery is due. If the date is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
On the morning of your delivery you will receive another SMS advising your delivery window. If the delivery window is not suitable, follow the instructions in the SMS to rearrange delivery or to see what other options are available to you.
WHAT IF I’M NOT IN WHEN YOU DELIVER?
We will endeavour to fulfil your order by the delivery date set out in the Product Dispatch Confirmation, but all delivery dates and times are estimates only. Subject to any rescheduling by you (see below), if your products are not delivered on the correct day, we will refund your delivery charges.
If you are not in to receive the products, you should follow the links in the SMS to re-arrange your delivery, visit our Contact Us page, or call our Customer Care Advisors on +44 20 76 60 60 71. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.
CAN I CHANGE MY ORDER?
Product orders can only be amended whilst the order status is stated to be ‘Ordered’. Whilst the order status is ’Ordered’ amendments can be made by emailing us at firstname.lastname@example.org or by calling our Customer Care Advisors on +44 20 76 60 60 71. Once the order status shows as ‘Out for Delivery’, a product order cannot be amended and if you no longer want the products you have ordered you will need to cancel your order (as set out below). Please note orders for personalised products cannot be amended.
Although we will do our best to accommodate amendments to orders, we cannot guarantee that we will be able to meet your requirements within the original delivery date. Any revised delivery date will be notified to you when we agree the amendments to your order.