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FREE standard delivery on all orders if you are Committee Member (for non-Members, standard delivery is free on orders over £150)
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ARDBEG HOUSE FAQs

 

What kind of bedrooms do you offer?

Ardbeg House has a total of twelve bedrooms, each one unique and inspired by the histories and legends of Islay and of Ardbeg.

  • Our House Rooms – the Smoke Room, the Founders Room, the Fèis Room, the Creation Room, and the Illicit Room – are cosy and full of character. They offer a snug and stylish spot to kick back, with design that’s as bold and quirky as Ardbeg itself.
     
  • Our Superior Rooms – the Wee Beastie Room, the Legend Room, and the Wild Room – are spacious, stylish, and full of personality. They offer room to stretch out and make yourself at home – ideal for those who want comfort with a side of surprise.
     
  • Our Premium Rooms – the Monster Room, the Rebel Room, the Untamed Room, and the Invention Room – are made for those who believe bigger is better. They offer plenty of space to explore, relax, and immerse yourself in the unique spirit of Islay and Ardbeg—where every corner invites discovery.
     
I’m visiting with a friend and we’d rather not share a bed. Do you have any rooms with twin beds?

Several of our bedrooms can be set up with either a single king bed, or two twin beds. Those rooms are: the Fèis Room, the Creation Room, the Legend Room, the Wild Room, and the Rebel Room. If you’re booking one of those rooms and would like separate twin beds, please just let us know! A few of our rooms also have a separate sofa-bed, which can be handy both for pals and for wee ones: the Legend Room, the Monster Room, the Untamed Room, and the Invention Room. Just note that if you’re adding a third person to a room booking, it will cost you an extra £65/night.

I’ve got a big clan coming to Islay with me. Are there any large suite options?

Several of our rooms can be linked together to make a large suite to accommodate the whole family! All you need to do is book both of one of the following pairs of rooms and let our team know that you intend to use them as a suite:

  • Creation Room and Invention Room
     
  • Wild Room and Untamed Room
     
  • Wee Beastie Room and Monster Room
     
Can I bring my dog with me?

Dogs are allowed in the Fèis, Legend, and Rebel rooms for an additional £15 pppn (per pooch per night). Well-behaved dogs are also allowed in our bar and courtyard area, although they are not permitted in the restaurant.

Do you have accessible access in the hotel?

All of our public areas – the restaurant, the bar, and the courtyard – are fully accessible. If you’re staying with us and require accessible access, please book the Legend Room as it is also fully accessible; and let our team know of any special needs so that we can give you a supported and comfortable stay.

Is the room rate for bed and breakfast?

Yes – breakfast is included in all room rates.

Do you offer food in the bar?

Yes! Our Islay Bar offers a full menu of delicious and hearty fare for breakfast, lunch, and dinner. For a more elevated dining experience, book into our signature restaurant for dinner. (Hotel guests also receive a complementary breakfast in our signature restaurant).

How do I reserve a table for a meal?

Bookings are open for our signature restaurant – so book your table via our website, or get in touch with us at House@Ardbeg.com. No reservations taken for the Islay Bar.

Do you offer gift vouchers?

While we’re not currently able to sell gift vouchers via our website, please let us know at House@Ardbeg.com if you’re interested in purchasing a gift voucher.

 

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Delivery location

Our Shop is directed to people residing in the United Kingdom and we only deliver to addresses within the Mainland United Kingdom and Northern Ireland. If you are based outside the United Kingdom, you may access our Site and place orders through our Shop for delivery to an address in the United Kingdom however you do so entirely at your own risk and you are responsible for compliance with applicable local laws or regulations. You may not access our Site or place orders through our Site where local law or regulations provide that it is unlawful for you to do so.

Delivery options

  • We offer a standard delivery option for products.
  • Depending on the order, we may also propose other delivery options.
  • You will be advised of the charges applicable to your choice of delivery during the check-out process and before you submit your order. Standard delivery is included on orders over the amount specified on the Shop, unless otherwise stated in the product description or during the order process, e.g., as part of a promotion or special offer.
  • We normally deliver products between 8 a.m. and 6 p.m. Monday to Friday, unless by prior arrangement. We do not offer delivery on Saturdays, Sundays, or bank holidays, and we may have a reduced delivery schedule at various times of the year and during peak times, e.g., Christmas, we may have extended delivery dates.
  • If you have ordered a Committee-only product, that product and any other products in your order will be delivered from the date the Committee-only product becomes available as stated on the Shop. If you require the other products you wish to order on an earlier date, please place a separate order for them.
  • We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

How can I track my order?

By providing us with your contact (email or phone number), you will be notified by the carrier before the delivery.

Missed product delivery?

If you are not in to receive the products, you should follow the links provided by the carrier (as the case may be) to re-arrange your delivery, visit our Contact Us page, or call our Customer Care Advisors on +44 20 76 60 60 71. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.

Amendments to product orders

Product orders cannot be amended once placed. If you no longer want the products you have ordered you will need to cancel your order (as set out below).

Your right to cancel a product contract:

  • You have the right to cancel a Product Contract within 14 days without giving any reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this section. This right to cancel does not apply in the case of personalised products ordered by you or sealed items if they have been opened by you.
  • The cancellation period in respect of products ordered by you will expire after 14 days from the day on which you acquire, or a third party other than the carrier indicated to us by you acquires, physical possession of the products.
  • To exercise your right to cancel, you must inform us of your decision to cancel the relevant Product Contract by a clear statement (e.g., a letter sent by post or by email). You can do this by contacting us on +44 20 76 60 60 71 or via email at orders@help.ardbeg.com. Please include details of your order to help us identify it. You may use the model cancellation form (but it is not obligatory for you to do so).
  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Returns
Your right to cancel a product contract

You have the right to cancel a Product Contract within 14 days without giving any reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this section. This right to cancel does not apply in the case of personalised products ordered by you or sealed items if they have been opened by you.

The cancellation period in respect of products ordered by you will expire after 14 days from the day on which you acquire, or a third party other than the carrier indicated to us by you acquires, physical possession of the products.

To exercise your right to cancel, you must inform us of your decision to cancel the relevant Product Contract by a clear statement (e.g., a letter sent by post or by email). You can do this by contacting us on +44 20 76 60 60 71 or via email at orders@help.ardbeg.com. Please include details of your order to help us identify it. You may use the model cancellation form (but it is not obligatory for you to do so).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you have cancelled a Product Contract and you have already received the products, you will need to contact our Customer Care Advisors on +44 20 76 60 60 71. We will arrange for the products you wish to return to be collected from you on a date agreed between you and our Customer Care Advisors. Unless we agree otherwise, the collection date must be within 14 days from the day on which you notify us of the cancellation of the Product Contract. Please ensure that you pack the products so that they reach us in a good condition bearing in mind that many of our products are fragile.

Payment

Payment for Experiences must be made by either using PayPal, an online-only payment system, or a credit or debit card. Payments by PayPal will require you to have a PayPal account. For payments by credit or debit cards, we accept Amex, Mastercard or Visa. Payments are debited in Pounds (£) Sterling.

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