Enter Date of Birth

Country
Country

At Ardbeg we are committed to responsible drinking so we need to check that you can legally enjoy our products.

DD MM YYYY
Country

Unfortunately you cannot enter this website as you are not of legal drinking and purchasing age.

By accessing this site you accept our Terms and Conditions of Use and have read our Privacy and Cookie Notice.


To access the Ardbeg.com website, you must be old enough to consume alcohol legally in your country/region of residence. If there is no legislation regarding the consumption of alcohol in your country / region, you must be at least 21 years old to access this website.


Ardbeg supports the responsible consumption of its products by Moet Hennessy, Spirits Europe, Drinkaware and DISCUS member.


Please only share our content with those who are of legal drinking age.


Please drink responsibly.

Skip to main content Skip to footer content
FREE standard delivery on all orders if you are Committee Member (for non-Members, standard delivery is free on orders over £150)
FREE standard delivery on all orders if you are Committee Member (for non-Members, standard delivery is free on orders over £150)
  • whisky
    • Core Range
      • Ardbeg Ten Years Old
      • Ardbeg Wee Beastie
      • Ardbeg An Oa
      • Ardbeg Uigeadail
      • Ardbeg Corryvreckan
      Limited Editions
      • Ardbeg Bizarre BQ
      • Ardbeg Traigh Bhan 19 Years Old Batch No.4
      • Ardbeg 25 Years Old
      • Ardbeg Heavy Vapours Limited Edition
      Committee Exclusives
      • Ardbeg Day Single Cask No.2787
      • Ardbeg 8 Years Old
      Gifts
      • Ardbeg BBQ Smoker Set
      • Ardbeg Monsters of Smoke Set
  • About Ardbeg
  • Committee
  • Events
  • Visit Us
    • Visit the Distillery
      • Find Us
      • Tours
      • Eat
      • Ardbeg House
      • Embassies
  • Eureka!
    • Country selector
      International
      Germany DE (EUR) United Kingdom (GBP)

Ardbeg Ardbeg

Country selector
International
Germany DE (EUR) United Kingdom (GBP)
Forgot your Password

Provide your account email address to receive an email to reset your password.

Remove Product?

Are you sure you want to remove the following product from the cart?

Search
Sorry, we couldn’t find anything, try some of our whisky anyway!

ARDBEG HOUSE TERMS & CONDITIONS

Last updated: 15.01.2025

ABOUT US

  • This website ("Site") is operated by MacDonald & Muir Limited a company incorporated in Scotland, whose registered office is located at The Cube, 45 Leith Street, Edinburgh, EH1 3AT for the purpose of introducing and booking reservations at Ardbeg House, located at 19 Charlotte St, Port Ellen, Isle of Islay PA42 7DF ("Ardbeg House").
  • Please read these Terms and Conditions carefully before you use this Site. By using this Site for booking a room, you confirm your acceptance of and agreement to be bound by and comply with these Terms and Conditions. We may modify these Terms & Conditions from time to time so please review the Terms and Conditions whenever you use the Site as any changes are binding on you from the date that we make them. If at any time you do not wish to accept these Terms & Conditions then you should not use this Site.
  • These Terms & Conditions apply to all bookings whether made online, by email or telephone. When you make a booking, your contract (which includes these terms and conditions) will be with Macdonald & Muir Limited / Ardbeg House.
  • Our Privacy & Cookies Notice, which explains what information we will collect from you when you use the Site and how we will use this information, and how we use cookies, also applies to you.

 

BOOKING CONDITIONS

BOOKING

  • Ardbeg House has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.
  • By using this Site or booking a room, you also agree:
    • to use the Site for your personal use only, and in your personal name, excluding therefore any commercial or other use without our prior written consent,
    • to provide, when relevant, personal data being true, up-to-date and accurate.
  • To make an online booking, please follow the instructions on the Site. You will be given the opportunity to check the details of your order and to amend any errors before you confirm your order. Bookings are subject to acceptance by us.
  • When your booking is confirmed, a reservation number is given. This number should be retained for access to your booking details if cancellation or amendment is necessary. You may need to quote this reservation number when contacting us.
  • All rates are subject to availability and all bookings are taken at the discretion of Ardbeg House.

 

RATES

  • All rates quoted are in pounds sterling, per room per night, are subject to availability and include Value Added Tax (VAT) at the current rate, and all applicable taxes payable in the UK, unless otherwise stated.
  • Special rates quoted cannot be used in conjunction with any other discount, offer or promotion.
  • The rates are only guaranteed at the time of reservation.

 

PAYMENT

  • You will be asked to guarantee your booking with a debit or credit card including your 3 or 4 digit security code. We accept American Express, MasterCard, Maestro, Visa & Visa Delta.
  • Please note that the same card supplied will be used for pre-authorisation to cover incidentals during your stay.
  • A full non-refundable payment is required for promotional, seasonal and advance purchase rates at the time of booking.
  • If pre-payment is not required, then payment is due on departure from the hotel. However, for all bookings, pre-paid or not, we require a credit or debit card reservation to confirm the booking and may charge the full cost of your reservation by reference to our cancellation policy below.

 

CANCELLATION POLICY

STANDARD RATES - CANCELLATIONS

  • If you find it necessary to cancel or change your room reservation, please note the following cancellation charges apply:
    • Bookings cancelled/modified 14 days before stay – full refund (42 days for bookings of 6 or more rooms reserved)
    • Bookings cancelled/modified between 24 hours and 14 days – a charge will be made for one night's stay of the complete booking (or between 24 hours and 42 days if 6 or more rooms reserved)
    • Bookings cancelled/modified less than 24 hours or 'no show' – full charge for complete booking will be made

 

PROMOTIONAL RATES - CANCELLATIONS

  • Where your booking is at a promotional rate or for dates noted as special such as Christmas and New Year, please note a non-refundable deposit of the full stay, for each room, will be charged to your credit card at the time of booking. This will not be refunded if you cancel your booking, but we can however apply this deposit to another date for you.

 

CANCELLATION BY ARDBEG HOUSE

  • Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

 

FORCE MAJEURE

  • Ardbeg House cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to "force majeure". Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

 

PET POLICY

  • Please note that we only allow pets in a limited number of specified rooms. Please enquire for further information.

 

SMOKING POLICY

  • Ardbeg House is smoke free and penalty fees will be applied if you smoke in the hotel.

 

GENERAL

LIABILITY

  • Ardbeg House makes every attempt to ensure that information supplied on the Site and our booking site is up to date but cannot guarantee the accuracy of information or availability of bookings.

 

GOVERNING LAW AND JURISDICTION

  • Unless otherwise provided by other mandatory applicable laws, if any, these Terms & Conditions, any booking and any dispute or claim arising out of or in connection with them or their subject matter or formation will be governed by the laws of Scotland and are subject to the exclusive jurisdiction of the Scottish courts.
  • For more information on the use of the Site, please refer to the User Terms and Conditions of the Site.

 

CONTACT

  • If you want to share anything about your Ardbeg House experience with us or have any query regarding your booking or your stay at Ardbeg House, please send an e-mail to house@ardbeg.com

 

Join The Committee

A community for the insanely commited. Get access to exclusive releases and be part of an international community.

JOIN NOW
FIND OUT MORE
Secure Payment EXCLUSIVE RELEASES
Secure Payment EXCLUSIVE CONTENT
Secure Payment INTERNATIONAL COMMUNITY
Secure Payment VIP INVITES & EVENTS
Secure Payment HAVE YOUR SAY
SHOP POLICIES
  • Drinkaware
  • Modern Slavery Statement
  • Cookies & Ad Settings
  • Terms & Conditions
  • Personal Data & Cookies
  • Personal Data & Cookies USA
  • US Rights Request Form
  • User Generated Content (UGC) Policy
  • Gender Pay Gap Report
SHIPPING
  • Delivery
  • Returns
  • Payment
Delivery
Delivery location

Our Shop is directed to people residing in the United Kingdom and we only deliver to addresses within the Mainland United Kingdom and Northern Ireland. If you are based outside the United Kingdom, you may access our Site and place orders through our Shop for delivery to an address in the United Kingdom however you do so entirely at your own risk and you are responsible for compliance with applicable local laws or regulations. You may not access our Site or place orders through our Site where local law or regulations provide that it is unlawful for you to do so.

Delivery options

  • We offer a standard delivery option for products.
  • Depending on the order, we may also propose other delivery options.
  • You will be advised of the charges applicable to your choice of delivery during the check-out process and before you submit your order. Standard delivery is included on orders over the amount specified on the Shop, unless otherwise stated in the product description or during the order process, e.g., as part of a promotion or special offer.
  • We normally deliver products between 8 a.m. and 6 p.m. Monday to Friday, unless by prior arrangement. We do not offer delivery on Saturdays, Sundays, or bank holidays, and we may have a reduced delivery schedule at various times of the year and during peak times, e.g., Christmas, we may have extended delivery dates.
  • If you have ordered a Committee-only product, that product and any other products in your order will be delivered from the date the Committee-only product becomes available as stated on the Shop. If you require the other products you wish to order on an earlier date, please place a separate order for them.
  • We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

How can I track my order?

By providing us with your contact (email or phone number), you will be notified by the carrier before the delivery.

Missed product delivery?

If you are not in to receive the products, you should follow the links provided by the carrier (as the case may be) to re-arrange your delivery, visit our Contact Us page, or call our Customer Care Advisors on +44 20 76 60 60 71. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.

Amendments to product orders

Product orders cannot be amended once placed. If you no longer want the products you have ordered you will need to cancel your order (as set out below).

Your right to cancel a product contract:

  • You have the right to cancel a Product Contract within 14 days without giving any reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this section. This right to cancel does not apply in the case of personalised products ordered by you or sealed items if they have been opened by you.
  • The cancellation period in respect of products ordered by you will expire after 14 days from the day on which you acquire, or a third party other than the carrier indicated to us by you acquires, physical possession of the products.
  • To exercise your right to cancel, you must inform us of your decision to cancel the relevant Product Contract by a clear statement (e.g., a letter sent by post or by email). You can do this by contacting us on +44 20 76 60 60 71 or via email at orders@help.ardbeg.com. Please include details of your order to help us identify it. You may use the model cancellation form (but it is not obligatory for you to do so).
  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Returns
Your right to cancel a product contract

You have the right to cancel a Product Contract within 14 days without giving any reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this section. This right to cancel does not apply in the case of personalised products ordered by you or sealed items if they have been opened by you.

The cancellation period in respect of products ordered by you will expire after 14 days from the day on which you acquire, or a third party other than the carrier indicated to us by you acquires, physical possession of the products.

To exercise your right to cancel, you must inform us of your decision to cancel the relevant Product Contract by a clear statement (e.g., a letter sent by post or by email). You can do this by contacting us on +44 20 76 60 60 71 or via email at orders@help.ardbeg.com. Please include details of your order to help us identify it. You may use the model cancellation form (but it is not obligatory for you to do so).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you have cancelled a Product Contract and you have already received the products, you will need to contact our Customer Care Advisors on +44 20 76 60 60 71. We will arrange for the products you wish to return to be collected from you on a date agreed between you and our Customer Care Advisors. Unless we agree otherwise, the collection date must be within 14 days from the day on which you notify us of the cancellation of the Product Contract. Please ensure that you pack the products so that they reach us in a good condition bearing in mind that many of our products are fragile.

Payment

Payment for Experiences must be made by either using PayPal, an online-only payment system, or a credit or debit card. Payments by PayPal will require you to have a PayPal account. For payments by credit or debit cards, we accept Amex, Mastercard or Visa. Payments are debited in Pounds (£) Sterling.

CUSTOMER SERVICE
  • Contact Us
  • Distillery Tours
  • ARDBEG HOUSE
  • Ardbeg House Terms & Conditions
Tour Information
Title

text

Title

text

Title

text

Title

Text

Title

Text.

© 2024  Ardbeg

Ardbeg Ardbeg