ARDBEG HOUSE TERMS & CONDITIONS

Last updated: 15.01.2025

ABOUT US

This website ("Site") is operated by MacDonald & Muir Limited a company incorporated in Scotland, whose registered office is located at The Cube, 45 Leith Street, Edinburgh, EH1 3AT for the purpose of introducing and booking reservations at Ardbeg House, located at 19 Charlotte St, Port Ellen, Isle of Islay PA42 7DF ("Ardbeg House").
Please read these Terms and Conditions carefully before you use this Site. By using this Site for booking a room, you confirm your acceptance of and agreement to be bound by and comply with these Terms and Conditions. We may modify these Terms & Conditions from time to time so please review the Terms and Conditions whenever you use the Site as any changes are binding on you from the date that we make them. If at any time you do not wish to accept these Terms & Conditions then you should not use this Site.
These Terms & Conditions apply to all bookings whether made online, by email or telephone. When you make a booking, your contract (which includes these terms and conditions) will be with Macdonald & Muir Limited / Ardbeg House.
Our Privacy & Cookies Notice, which explains what information we will collect from you when you use the Site and how we will use this information, and how we use cookies, also applies to you.

Ardbeg House has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.
By using this Site or booking a room, you also agree:
- to use the Site for your personal use only, and in your personal name, excluding therefore any commercial or other use without our prior written consent,
- to provide, when relevant, personal data being true, up-to-date and accurate.
To make an online booking, please follow the instructions on the Site. You will be given the opportunity to check the details of your order and to amend any errors before you confirm your order. Bookings are subject to acceptance by us.
When your booking is confirmed, a reservation number is given. This number should be retained for access to your booking details if cancellation or amendment is necessary. You may need to quote this reservation number when contacting us.
All rates are subject to availability and all bookings are taken at the discretion of Ardbeg House.

All rates quoted are in pounds sterling, per room per night, are subject to availability and include Value Added Tax (VAT) at the current rate, and all applicable taxes payable in the UK, unless otherwise stated.
Special rates quoted cannot be used in conjunction with any other discount, offer or promotion.
The rates are only guaranteed at the time of reservation.

You will be asked to guarantee your booking with a debit or credit card including your 3 or 4 digit security code. We accept American Express, MasterCard, Maestro, Visa & Visa Delta.
Please note that the same card supplied will be used for pre-authorisation to cover incidentals during your stay.
A full non-refundable payment is required for promotional, seasonal and advance purchase rates at the time of booking.
If pre-payment is not required, then payment is due on departure from the hotel. However, for all bookings, pre-paid or not, we require a credit or debit card reservation to confirm the booking and may charge the full cost of your reservation by reference to our cancellation policy below.

If you find it necessary to cancel or change your room reservation, please note the following cancellation charges apply:
- Bookings cancelled/modified 14 days before stay – full refund (42 days for bookings of 6 or more rooms reserved)
- Bookings cancelled/modified between 24 hours and 14 days – a charge will be made for one night's stay of the complete booking (or between 24 hours and 42 days if 6 or more rooms reserved)
- Bookings cancelled/modified less than 24 hours or 'no show' – full charge for complete booking will be made

Where your booking is at a promotional rate or for dates noted as special such as Christmas and New Year, please note a non-refundable deposit of the full stay, for each room, will be charged to your credit card at the time of booking. This will not be refunded if you cancel your booking, but we can however apply this deposit to another date for you.

Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

Ardbeg House cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to "force majeure". Circumstances amounting to "force majeure" include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

Please note that we only allow pets in a limited number of specified rooms. Please enquire for further information.

Ardbeg House is smoke free and penalty fees will be applied if you smoke in the hotel.

Ardbeg House makes every attempt to ensure that information supplied on the Site and our booking site is up to date but cannot guarantee the accuracy of information or availability of bookings.

Unless otherwise provided by other mandatory applicable laws, if any, these Terms & Conditions, any booking and any dispute or claim arising out of or in connection with them or their subject matter or formation will be governed by the laws of Scotland and are subject to the exclusive jurisdiction of the Scottish courts.
For more information on the use of the Site, please refer to the User Terms and Conditions of the Site.

If you want to share anything about your Ardbeg House experience with us or have any query regarding your booking or your stay at Ardbeg House, please send an e-mail to house@ardbeg.com