Our Shop is directed to people residing in the United Kingdom and we only deliver to addresses within the Mainland United Kingdom and Northern Ireland. If you are based outside the United Kingdom, you may access our Site and place orders through our Shop for delivery to an address in the United Kingdom however you do so entirely at your own risk and you are responsible for compliance with applicable local laws or regulations. You may not access our Site or place orders through our Site where local law or regulations provide that it is unlawful for you to do so.

We offer a standard delivery option for products. FREE standard delivery on all orders if you are Committee Member (for non-Members, standard delivery is free on orders over £150)

Depending on the order, we may also propose other delivery options.

You will be advised of the charges applicable to your choice of delivery during the check-out process and before you submit your order. Standard delivery is included on orders over the amount specified on the Shop, unless otherwise stated in the product description or during the order process, e.g., as part of a promotion or special offer.

We normally deliver products between 8 a.m. and 6 p.m. Monday to Friday, unless by prior arrangement. We do not offer delivery on Saturdays, Sundays, or bank holidays, and we may have a reduced delivery schedule at various times of the year and during peak times, e.g., Christmas, we may have extended delivery dates.

If you have ordered a Committee-only product, that product and any other products in your order will be delivered from the date the Committee-only product becomes available as stated on the Shop. If you require the other products you wish to order on an earlier date, please place a separate order for them.

We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

By providing us with your contact (email or phone number), you will be notified by the carrier before the delivery.

If you are not in to receive the products, you should follow the links provided by the carrier (as the case may be) to re-arrange your delivery, visit our Contact Us page, or call our Customer Care Advisors on +44 20 76 60 60 71. If we do not hear from you within 7 days, we shall return the products to our warehouse and issue a refund within 30 days. We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by you or where you are not available to take receipt of the delivery.

Product orders cannot be amended once placed. If you no longer want the products you have ordered you will need to cancel your order (as set out below).

Your right to cancel a product contract:

• You have the right to cancel a Product Contract within 14 days without giving any reason. This right, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, is explained in more detail in this section. This right to cancel does not apply in the case of personalised products ordered by you or sealed items if they have been opened by you.
• The cancellation period in respect of products ordered by you will expire after 14 days from the day on which you acquire, or a third party other than the carrier indicated to us by you acquires, physical possession of the products.
• To exercise your right to cancel, you must inform us of your decision to cancel the relevant Product Contract by a clear statement (e.g., a letter sent by post or by email). You can do this by contacting us on +44 20 76 60 60 71 or via email at orders@help.ardbeg.com. Please include details of your order to help us identify it. You may use the model cancellation form (but it is not obligatory for you to do so).
• To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.